Learn more about how to customize your pick tickets and automated tickets when printing in Dutchie POS.
Dutchie POS locations integrated with Dutchie E-Commerce can customize the details that appear on pick tickets, how items are grouped and sorted, and set triggers for automatic printing.
Things to know
This functionality applies only to:
- Orders received from Dutchie E-Commerce, not in-store fulfillment or orders from other e-commerce integrations.
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PrintNode-configured printers using the Epson, Star print, or Star graphic printer languages. To update printer settings, go to Settings > Devices > Printers, select a printer, then select from the Type dropdown.
Customer info and line item settings
On the Pick Tickets tab, use the radio buttons to select what Customer Info you want to appear on pick tickets:
- Customer ID
- Customer name
- Customer address
- Customer date of birth
- Customer loyalty tier
For line items, you can:
- Choose whether to Show master category for each item
- Group items by Category or Brand
- Sort items by Category or Brand
If you don't make a grouping or sort order selection, items will appear in the order they were added to the cart.
Print settings
For each order type, you can choose whether to automatically print the pick ticket on order placement, on customer arrival, or leave auto print disabled. You can also select a default printer for each order type.
If you don't see the option to auto-print on customer arrival, go to Settings > Locations and enable the Print pick ticket on arrival setting in the Integrations section.
For any order types set to auto-print on customer arrival, the customer's order confirmation email will include a QR code. When the customer arrives to pick up their order, click Pick-up in the Register and scan their QR code to print the pick ticket and pull up the order.