Learn more about how to customize your pick tickets and automated tickets when printing in Dutchie POS.
Dutchie POS locations integrated with Dutchie E-Commerce can customize the details that appear on pick tickets, how items are grouped and sorted, and set triggers for automatic printing.
Things to know
This functionality applies only to:
- Orders received from Dutchie E-Commerce, not in-store fulfillment or orders from other e-commerce integrations.
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PrintNode-configured printers using the Epson, Star print, or Star graphic printer languages. To update printer settings, go to Settings > Devices > Printers, select a printer, then select from the Type dropdown.
Pick Tickets settings
Go to Settings > Receipts & Tickets. On the Pick Tickets tab, use the radio buttons to select what information you want to appear on pick tickets (fulfillment tickets).
Customer Info
- Customer ID
- Customer name
- Customer address
- Customer date of birth
- Customer loyalty tier
Line item configurations
- Choose whether to Show master category for each item
- Choose whether to Use online title for each item.
- By default, the main product name from your Catalog is used on pick tickets.
- This option allows you to use products' online titles instead. This allows inventory managers to maintain separate naming conventions for online vs. catalog purposes, while helping floor staff more easily recognize which products to fulfill.
- A product’s Online title is found in the Online details tab of its product detail page.
Order total
Choose whether to show the order Subtotal on pick tickets.
Line item groupings
Group items by Brand, Category, or Master Category. If you don't make a selection or select None, items will appear in the order they were added to the cart.
Regardless of this setting, units of the same product from the same package and batch will automatically be grouped into one line item with a quantity indicator; i.e., "Qty: 4" instead of four separate line items.
Line item sort order
Sort items by Brand, Category, or Master Category. If you don't make a selection or select None, items will appear in the order they were added to the cart.
Print settings
For each order type, you can choose whether to automatically print the pick ticket on order placement, on customer arrival, or leave auto print disabled. You can also select a default printer for each order type.
If you don't see the option to auto-print on customer arrival, go to Settings > Locations and enable the Print pick ticket on arrival setting in the Integrations section.
For any order types set to auto-print on customer arrival, the customer's order confirmation email will include a QR code. When the customer arrives to pick up their order, click Pick-up in the Register and scan their QR code to print the pick ticket and pull up the order.
Other settings
If you need to add more items to a pre-order during the fulfillment process, the Print New Items option under the Print button in the cart view prints a pick ticket with only the newly-added items. Enable this in Settings > Location > Point of Sale section > Enable new items pick ticket.