As an Inventory Manager or Auditor, use this article to reconcile Dutchie POS digital records by correcting on-hand product quantities when they do not match your physical count.
What is the issue?
Discrepancies between the physical inventory and the POS system occur due to breakage, theft, or data entry errors. If these are not adjusted correctly, it will lead to compliance failures or "ghost" inventory appearing on the online menu.
What’s causing the issue?
The most common cause is a failure to record a return, a misplaced item during a room transfer, or an incorrect count during a delivery intake.
How do I solve the issue?
- Navigate to Products > Inventory.
- Search for the specific item and click on the Package ID or SKU to open the product details.
- Select the Adjust button from the Actions dropdown menu.
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Enter the New Quantity or use the +/- fields to indicate the change. There are two types of adjustment offered:
- Incremental - This allows for the quantity that needs to be adjusted to be deprecated or added to the package.
- Absolute - If you are selecting the new quantity for the package (Do not use if you have packages in multiple rooms).
- Choose an Adjustment Reason from the dropdown menu (e.g., Correction, Breakage, Theft, Waste).
- Enter a brief note in the Reason Note field for the audit log.
- Click Confirm; the change will be logged in the Inventory Logs and reported to the state compliance system (if integrated).
Commonly Asked Questions
- How do I fix the count if we found an extra item?
- What happens if I enter the wrong quantity by mistake?
- Can I undo an inventory adjustment?
- Do I enter the quantity I want to change by, or the actual count I have on hand?