This guide covers the integration between Dutchie POS and third-party identity verification hardware or software. It is intended for Front Desk Staff, General Managers, and Admins who experience issues with automated age verification and customer check-in.
What is the issue?
The ID scanner fails to communicate with Dutchie POS, or the scanned customer data does not populate correctly in the customer profile during check-in. This results in manual data entry requirements and potential compliance risks during the age verification process.
What’s causing the issue?
Common causes include hardware disconnected from the POS network, expired or inactive API credentials from the third-party partner, or outdated firmware on the scanning device itself. In some cases, incorrect data mapping occurs if the ID scanning partner is not properly configured within the Dutchie integration settings.
How do I solve the issue?
Before you begin, ensure your hardware is physically powered on and connected to the same network as your Dutchie POS terminal.
- Navigate to Settings > Integrations.
- Select your specific ID scanning partner from the list of active integrations.
- Verify that the API Credentials are entered correctly and showing as Active.
- If the connection is active but data is missing, go to Settings > Devices.
- Locate your scanning hardware and check for any Firmware Update notifications.
- Perform a test scan with a sample ID to see if the data populates in the Check-in queue.
- If the scan still fails, power cycle the hardware and refresh your Dutchie POS browser or application.
- Contact Dutchie Support if you require further assistance with your specific state compliance configuration.
Commonly asked questions
- Why is my scanner not sending the customer's birthday to the check-in screen?
- How do I get my ID scanner to connect to my terminal?
- Why am I getting an error when I try to scan a driver's license?
- Does Dutchie work with my specific ID scanning hardware?