Pay by Bank: Linked Bank Account Indicator

Pay by Bank: Linked Bank Account Indicator

A clearer, more prominent indicator — now with the customer's bank name

Coming Soon — Currently Rolling Out
This feature is in active rollout and not yet available at all locations. This article will be updated as availability expands. Questions? Contact payments@dutchie.com.

The Pay by Bank linked bank account indicator on the register has been updated. Previously, a small checkmark (✓) appeared if a customer had a linked PBB account — but it didn't show the bank name and was easy to miss. The indicator has moved to a more prominent position on the payment screen and now displays the customer's bank name. When you see ✓ Bank linked and a bank name, you know the customer is ready — use it as your cue to suggest Pay by Bank with confidence.


The payment screen now has a clearer, more prominent indicator. Here's how the two states look.

Updated — Customer has a linked bank account

image (23).png

Previous — Checkmark only, no bank name shown

image (24).png

You see: ✓ Bank linked + bank name (updated indicator)
Customer has Pay by Bank set up and a bank account linked

This customer is ready to go. Suggest Pay by Bank confidently — they don't need to set anything up.

"I can see your bank is already linked — want to use Pay by Bank today? It's fast and there's no card needed."
  1. Select Pay by Bank on the payment screen
  2. Complete the transaction as normal
🔗
You see: Pay by Bank button with no indicator
Customer has no linked bank account, or no Pay by Bank account

If the line is short, this is a good moment to help them get set up for next time.

"It looks like you haven't linked a bank yet — it only takes a minute and you won't need your card next time. Want to get that set up?"

If it's busy, take payment another way and move on — no pressure.

Remember: The indicator appears automatically — you don't need to do anything to trigger it. The checkout steps are exactly the same as before. If you previously used the checkmark as your cue, the new indicator works the same way — just more visible and now includes the bank name.


This table will be updated as each phase goes live.

Phase Who Status Timeline
Early Access Select locations Coming Soon TBD
General Availability All Pay by Bank locations Coming Soon TBD

Was this article helpful?