Manage curbside pickup with Dutchie E-Commerce

Learn how to manage curbside pickups with Dutchie E-Commerce.

Curbside pickup is flexible enough to support any type of dispensary operation. It allows the dispensary to indicate what type of information they want the customer to enter in the notification, like vehicle information, license plate number, parking space number, etc.

How curbside pickup works

  1. Your customer selects Curbside Pickup as their order type at checkout.
  2. The order appears in Dutchie E-Commerce admin.
  3. The dispensary processes it as normal and marks it as Ready for pickup.
  4. The customer receives an email or text notification that their order is ready.
  5. Upon arriving at the dispensary, the customer uses their mobile device to click the link in the email message, which will take them to arrival information and instructions.
  6. Once the customer has added and saved their pickup information, they will click the I’m Here button.
  7. The dispensary is then notified that the customer has arrived.
  8. The dispensary clicks the View Arrivals button in the Dutchie E-Commerce admin, which will take them to the curbside arrivals page.
  9. Once the order has been given to the customer, the dispensary will return to View Arrivals, and click Clear to complete the process.

Set up curbside pickup 

  1. In Dutchie E-Commerce Admin, go to Settings > Ordering.
  2. Select Curbside Pickup.
    ecomm_settings_ordering_curbside pickup.png
  3. Configure the following options:
    • Ordering Options
    • Curbside Arrivals - allow customers to notify you when they've arrived
    • Arrival Instructions - specify what information customers should give when they arrive, such as a vehicle description, location, etc.
    • Toggle on/off After Hours Ordering
    • Pickup Minimum  - set a minimum amount customers must purchase for pickup orders
    • Email Order Reminders
    • Checkout Message - an optional message that displays on the checkout screen above the subtotal
    • Pay by Phone Message - an optional message shown only when a customer selects Pay by Phone. Leave blank to use the standard message.
    • Set available Payment Types for Curbside Pickup 
  4. Click Publish to save changes.

What's next?

 

Was this article helpful?