Initiate Pay by Bank at the customer's door from the Mobile POS
This feature is not yet available. This article will be updated when it launches. Questions? Contact payments@dutchie.com.
If a customer wants to pay with Pay by Bank when you arrive — even if the order wasn't pre-paid — you can initiate it right from the Mobile POS. Here's how.
Important: The customer is not charged until you tap Complete in the final step. Do not hand over the order before tapping Complete.
Step 1 — Access the order and select Pay by Bank
- Pull up the order on the Mobile POS.
- Tap Select Payment.
- Select Pay by Bank.
Step 2 — Show the QR code to the customer
- A QR code will appear on your screen.
- Face your phone toward the customer so they can scan it on their own device.
- Your app switches to a waiting screen — no action needed from you while the customer completes their steps.
First-time Pay by Bank users will need a few extra minutes to create an account and link their bank. This is a one-time step.
Step 3 — Customer completes payment on their phone
- The customer logs in or creates a Pay by Bank account.
- They review their order and confirm payment.
- Both screens update at the same time — you'll see payment confirmed on your app.
Step 4 — Complete the order
- Tap Complete to finalize the order and process payment.
- Hand over the items to the customer.
Remember: The customer is not charged until you tap Complete. Always complete this step before handing over the order.
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For prepaid Pay by Bank delivery orders and other delivery workflows, see below.
Pay by Bank — Delivery via Curbside App Process a Pay by Bank Order StoreOps Playbook