Pay by Bank offers dispensaries a fast, secure, cashless payment option that customers keep coming back for. This article covers how to set up and promote Pay by Bank across every part of your operation — from kiosks and express lanes to delivery and digital channels.

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If you offer in-store ordering via kiosk, enable Pay by Bank as a payment method in your Dutchie E-Commerce admin settings. Customers can scan the QR code and complete payment on their phone before they reach the counter — reducing wait times and speeding up checkout.

Dedicate a register to Pay by Bank preorders and give customers who've paid ahead a faster path to pickup. It's one of the highest-impact changes you can make during peak hours.

• Use clear signage directing customers to the Express Lane — "Pre-paid orders only"
• Consider roping or barriers to make the lane feel distinct and exclusive
• Post signs at the host stand and entryway: "Skip the line — pay with your phone"
• Promote Pay by Bank sign-ups within regular lines to move customers into the Express Lane

For POS configuration — including creating new status columns and filtering a register to specific statuses for a truly dedicated lane — see the guides below.

Use Dutchie's Loyalty & Marketing platform to get the word out:

Your team is your best marketing channel too. Coach hosts and budtenders to use these prompts:

Turn wait time into sign-up time. When lines build during peak hours, send hosts or budtenders to walk the queue and invite customers to sign up for Pay by Bank on the spot.

• Use a tablet, handheld device, or printed QR code signage to direct customers to sign up from their phone
• Let customers know that with Pay by Bank, they scan at checkout and confirm — no card, no cash, no delay
• Customers who sign up mid-queue can often complete checkout faster than those waiting to pay with cash or card

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Pay by Bank users are 60% more likely to be repeat customers. A fast, frictionless pickup experience builds loyalty with every visit — make sure your pickup window and drive-thru are set up to take advantage of that.

• Apply window clings and signage near the lane to raise awareness before customers reach the window
• Keep table tents at the window — required for stores using the Legacy Pay by Bank flow
• Hand out bag drops to encourage sign-ups for future orders

• The PAX A920 is mobile-friendly and supports 4G SIM cards — must be dispensary-sourced via T-Mobile
• See the setup guide for network details and configuration

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1 in 3 dispensaries offering Pay by Bank for delivery report that customers choose it for 95% of delivery orders — leading to less cash handling, increased driver safety, and smoother transactions end to end.

1. Enable Pay by Bank for curbside and delivery in your admin:
   Settings → Ordering → Curbside and Delivery → Payment Types → Enable Pay by Bank
2. Place QR code signage or register stickers in the curbside area to encourage sign-ups

• Use the PAX A920 for curbside and delivery runs with mobile connectivity
• See the delivery workflows guide and device setup instructions below

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Once Pay by Bank is live, let your customers know — and make sure they understand why it's worth using. Whether you're offering it for delivery, curbside, or in-store, clear and consistent communication drives adoption and repeat business.

When communicating with customers, keep messaging focused on the benefits that matter most to them:

• Faster checkout — no card, no cash, just scan and go
• No fees — unlike card surcharges, Pay by Bank is free for customers
• Secure — bank-backed, encrypted end-to-end
• Flexible — works in-store, online, and for delivery

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