New to Pay by Bank? Start here. These two videos give you a clear overview of how it works and the benefits it brings to you and your customers.

These videos and interactive demos cover the key Pay by Bank workflows in detail — work through each section in order for the full picture.

Start here — this video walks through Pay by Bank workflows from start to finish.

Watch the video then step through the interactive demo to see exactly what the customer sign-up experience looks like.

Practice each order type scenario — click into each demo to walk through the full flow at the POS.

Online Pickup Order — customer places an order online for in-store pickup using Pay by Bank.

Kiosk Order — customer places and pays via kiosk, budtender finalizes at POS.

In-Store Order — customer pays in person at the register using Pay by Bank.

Learn how to confidently address common customer questions and objections about Pay by Bank — so you can keep the conversation moving and the checkout fast.

Watch the video to find the delivery workflow that fits your store's setup, then select the matching button below for step-by-step instructions.

• Preorders — online orders where Pay by Bank is selected as the payment method at checkout.
• Dutchie Hub — use this when a different payment method was selected at checkout, but the customer chooses Pay by Bank at the time of delivery.
• Note: Legacy Pay by Bank workflows are not supported for delivery.

Level up your troubleshooting skills for the most common Pay by Bank issues. Watch the video, then use the reference articles below to diagnose and resolve specific problems.

Go deeper on the ACH process, including how returns and retried payments work, how to prevent fraud, and key terminology you'll encounter day-to-day.

Everything a budtender needs to know about the customer's side of Pay by Bank — from the notifications they'll receive, to materials you can put directly in their hands, to answers for the questions they're most likely to bring to the counter.

Understand what automated emails and alerts customers receive throughout the Pay by Bank experience — so you can set expectations and answer questions with confidence.

These printable materials are designed to help customers understand how Pay by Bank works — what it is, why it's safe, and how to get started. Keep them at the register, in your lobby, or hand them directly to customers who want to learn more before signing up.

Common customer-side issues and questions — and how to handle them quickly at the counter.

Pay by Bank is always evolving. This section links out to articles covering features currently in alpha or beta testing, along with upcoming changes that may roll out to your store in future phases. Check back here periodically for the latest.