Everything you need to know about Pay by Bank is right here. Whether you're brand new to Pay by Bank or just brushing up on your Dutchie payments knowledge, start with Series 1: Get Rolling with Pay by Bank — then work your way through Series 2 when you're ready to go deeper. Tap any section header to expand it.
Get Rolling with Pay by Bank: Series 1
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New to Pay by Bank? Start here. These two videos give you a clear overview of how it works and the benefits it brings to you and your customers.
These shorter videos cover the key Pay by Bank workflows in detail — including the customer sign-up experience and what each order type looks like at the POS: online preorders, kiosk orders, and in-store orders.
Learn how to confidently address common customer questions and objections about Pay by Bank — so you can keep the conversation moving and the checkout fast.
Watch the video to find the delivery workflow that fits your store's setup, then select the matching button below for step-by-step instructions.
- Preorders — online orders where Pay by Bank is selected as the payment method at checkout.
- Dutchie Hub — use this when a different payment method was selected at checkout, but the customer chooses Pay by Bank at the time of delivery.
- Note: Legacy Pay by Bank workflows are not supported for delivery.
Keep Rolling with Pay by Bank: Series 2
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Level up your troubleshooting skills for the most common Pay by Bank issues. Watch the video, then use the reference articles below to diagnose and resolve specific problems.
Go deeper on the ACH process, including how returns and retried payments work, how to prevent fraud, and key terminology you'll encounter day-to-day.