Table of contents

• Keywords and terms
• Get Started
• Stacking Enabled
• Non-stacking / stacking disabled
• Multiple items
• Example outcomes
• Get Started
• Troubleshooting

Keywords and terms

Special: Any Sale or Offer in E-Commerce.

Sale: Item, brand, or category unconditionally presented at a discounted price, either in dollars or as a percentage off, such as “$2 off pre-rolls”.

Offer (formerly known as ‘BOGO’): Offered reward once certain condition is met, such as “buy 2 vapes, get a third 50% off”.

Coupon: Customizable, discount codes consumers can redeem at checkout, such as "Use coupon code reeferal20 for 20% off your first order”.

Discount: Any Sale or Offer in DPOS.

Item (in regards to Stacking): NOT the product itself, but each individual quantity of product in the cart. It’s easy to get confused thinking discount logic already applied to the ‘Summit THC Delta 8 Gummies’ product vs. considering the 3 packages of those gummies as 3 separate items all individually eligible for discount.

Get started

1. Navigate to Dutchie E-Commerce Admin Promote.
2. Click the Settings gear icon. Saved settings will apply to all Current and Future specials for your dispensary.
   

Enable stacked specials

First, you will choose whether specials can stack or not. This choice will determine which additional configurations you can make.

If Stacking is Enabled, you choose if discounts should be Compounding (applied in order against the previously discounted price) or Cumulative (each discount is applied to the same pre-discount base price).

If Stacking is Disabled, choose whether to Favor Customer (apply the larger discount) or Favor Retailer (apply the smaller discount). In cases where multiple specials are applicable, but each special results in the same discount amount, the special ending soonest is applied.

Stacking enabled

When stacking is enabled, multiple sales or offers can apply to any eligible item.

Example: A 5% off all topicals Sale + a 10% off ‘Relief Cream - Lavender’ can stack for that item totaling 15% off.

* Any Coupons could also stack or apply to eligible items.

Choose between compounding or cumulative discount behavior when an item is eligible for multiple specials. 

Compounding discounts

Compounding discounts apply the second discount on top of the already discounted price, when one item is associated with multiple specials.

Order of application is based on discount type:

1. If an item is both on Sale and on Offer, the Sale discount applies first.
2. If an item is on 2 Offers, the earlier expiring Offer applies first (based on the Offer's end date, both standard or recurring).
3. If an item is on 2 same-type Sales (%off + %off or $off + $off), the earlier created Sale applies first.
4. If an item is on 2 different types of Sales (%off + $off), the %off discount applies first.
    

Example behavior:

Cumulative discounts

Cumulative discounts add up together and apply against the base item price.

Example behavior:

Non-stacking / stacking disabled

When stacking is disabled, 2 or more specials cannot apply to a single item.

Example: A 5% off all topicals Sale + a 10% off ‘Relief Cream - Lavender’ can NOT stack for that item.

*Disabled stacking also prevents Coupons from applying to an item.

While only 1 special can apply to 1 quantity of an item, different specials can still apply to the overall order or across different items (even when items are the same product).

Example: an order with a quantity of 4 of the same product (let’s say 4x ‘CBDfx Cream’) can still be eligible for both a $2 off all topicals Sale + a Buy 2 Get 1 Free Offer on ‘CBDfx Cream’, even when stacking is disabled.

Breakdown:

• 4 items are present.
• 3 items are used for the B2G1 Offer.
• The remaining 1 item not being used for the B2G1 Offer and not yet receiving a discount is eligible for the $2 off Sale.

If stacking is toggled off, you’ll next choose to Favor the Customer or Favor the Dispensary when an item is eligible for multiple specials and can only receive one.

Favor Customer

Favor Customer provides the biggest discount to the customer.

Example behavior:

Favor Retailer

Favor Retailer provides the smallest discount to the customer.

Example behavior:

Multiple items

If more than 1 item qualifies, you can control which item receives the discount with this setting. It’s independent of stacking settings because it applies even when an item only qualifies for one offer.

Example: for a Buy 1 pre-roll, get 1 50% off! Offer where pre-rolls are different prices, this setting determines which one gets the 50% discount.

Least expensive item

Example behavior when applying a discount to the Least expensive item:

Most expensive item

Example behavior when applying a discount to the Most expensive item:

Example outcomes

Stacking enabled | Multiple item specials allowed

Here’s an example of stacked specials being allowed on an item with 2 different configurations.

Sale: 10% off Summit edibles

Offer: Buy 1 get 1 10% off ~ all gummies

Cart: 1x $50 Summit THC Delta 8 Gummies 1x $70 Elevate Delta 9 THCv

Configuration

Stacking disabled | Item sale blocked

Here’s an example of stacked Sales being prevented on an item with 2 different configurations.

Sale 1: 10% off all edibles

Sale 2: 20% off Summit THC Delta 8 Gummies

Cart: 2x $50 Summit THC Delta 8 Gummies 1x $70 Elevate Delta 9 THCv Gummies

Configuration

Stacking disabled | Item offer blocked

Here’s an example of stacked Offers being prevented on an item with 2 different configurations.

Offer 1: BOGO 50% off Wyld gummies

Offer 2: Buy any 2 edibles, get $10 off eac

Cart: 1x $60 Wyld gummies 1x $50 Wyld gummies

Configuration

Stacking disabled | Sale and offer apply to cart

Stacking prevents 1 quantity of an item from receiving more than 1 discount, but different items in the cart can be eligible for different specials. 

Let’s see an example where both a Sale and Offer apply to a cart with stacking disabled in 2 different configurations.

Sale: $6 off all flower products

Offer: Buy 1 flower product, get 1 flower product 20% off

Cart: 1x $40 flower product, 1x $24 flower product, 1x $15 flower product

Configuration

Troubleshooting

"Discounts displaying incorrectly on the online menu. The expected total discount should be 25%, but instead, the system was applying only 24%"

This could be the result of compound discounts vs. applying as cumulative.

• In Compounding mode, each discount is applied sequentially (e.g., 5% off first, then 20% off the reduced amount), which results in a slightly lower final discount.
• In Cumulative mode, discounts are applied as a total percentage (5% + 20% = 25%).
  Navigate to to Admin > Promote > Special Settings > Adjust Multiple Specials to "Cumulative."

“I have stacking disabled, but multiple specials are still applying to the order cart.”

Stacking works on an item-by-item basis in Ecomm. With stacking disabled, only one Special can apply to 1 quantity of an item.

• While 2+ specials cannot apply to a single item; Different specials can apply to different items (even when those items are the same product).
• The same product purchased in a quantity of 4 = 4 items (with each item being separately eligible for discount).
• 2+ specials can apply to the same order as long as any 1 item is only discounted once.

If you ever see an item discounted that receives an additional order discount, with stacking disabled, check for any ‘Discount to Cart’ Rewards you may have set up as part of an Offer. This would stack on top of other discounts, regardless of settings.

• e.g., A “Save 20% off your entire order when you pre-order” Offer may be configured as a ‘Discount to Cart’ (see image on left below) so would apply to order regardless.
• This discount could instead be changed to adhere to stacking settings by selecting all possible categories in the rewards section, using the AND operator, granting 20% off, and setting 999 as the qty limit (image on right).

Non-stacking, discount to all items by category setup

• There’s currently no way to only allow one Sale or Offer to apply per order.
  • When an order is eligible for a Sale and an Offer, it’s intended behavior that both promotions can apply if all conditions have been met, regardless of Stacking settings.
  • Potential workaround for this = coupon with the no-sale item restriction.“I created a Special that’s not displaying correctly or isn’t featured in the order I want.”
• Check the date and type of menu special..
• Offers and Sales are displayed together at the top of the specials page as Deal Cards.
• Admin users can control how Sales and Offers display on the menu via Promote Menu Design.
  
• Admin users can control display order of Sales and Offers with Ranking Cards.
  • Navigate to Promote Reorder Mode drag each Sale/Offer card to the desired ranking position click Save.
  • In case of ranking conflicts, cards will default to display in expiration date order.

Learn more

• Create a special on your Dutchie E-Commerce menu
• Create specials based on categories, subcategories, brands, and individual items with Dutchie E-Commerce
• Creating sales and specials based on weight, items for a dollar amount off, items for a price, or BOGO in Dutchie E-Commerce
• Create chain specials with Dutchie E-Commerce
• Create offers and rewards with Dutchie E-Commerce
• Create Coupons with Dutchie E-Commerce
• Dutchie POS | Dutchie E-Commerce - Sync discounts from Dutchie POS